INSURANCE BROKERS CODE OF PRACTICE

We subscribe to the NIBA Insurance Brokers Code of Practice (the Code) which is owned and published by the National Insurance Brokers Association (NIBA). All NIBA members are automatically bound by the provisions of the Code.

The Code is underpinned by a set of guiding principles outlined below (Code Principles). As Subscribers to the Code, we commit to the Code Principles and will work to embed them and the standards expressed in the Code in our organisation in a timely manner.

(a) Professional commitment
(i) We will ensure we and our staff maintain and improve our competency through relevant qualifications, continued education and training.
(ii) We will promote and uphold the ethical standards of this profession, including promoting the Code and the Code Principles within and outside our organisations.

(b) Ethical behaviour
(i) We, our staff, and representatives will act honestly and with integrity in all dealings.
(ii) We will comply with all relevant laws and obligations, including those obligations set out in this Code.
(iii) We will not engage in any conduct with the intent to avoid or limit our obligations under the Code.

(c) Transparency and accountability
(i) We will communicate with clients and prospective clients in a clear and timely manner.
(ii) We will assist regulators, the Insurance Brokers Code Compliance Committee and external dispute resolution schemes such as the Australian Financial Complaints Authority (AFCA) to the best of our ability.
(iii) We will hold each other accountable for the promotion and implementation of the Code, and for observing Code obligations.

A copy of the current and new Code effective 1 November 2022 is available here.

Report a concern

You can refer alleged breaches of the Code to the Insurance Brokers Code Compliant Committee (the Committee) for investigation. You can find contact details here.

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The information contained within the website is of a general nature only. Whilst every care has been taken to ensure the accuracy of the material, Cambridge Insurance Brokers Pty Ltd & Surefire Insurance Brokers Pty Ltd will bear no responsibility or liability for any action taken by any party on the purported basis of information contained herein. Users should satisfy themselves of the appropriateness of the information to their relevant circumstances before taking any action.

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