COMPLAINTS

We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients, further information on which is detailed in our Complaints Guide which is available on our website www.cambridgeins.com.au or from any of our staff.  In summary, if you have any complaint about the service provided to you, you should take the following steps:

1.          Contact us and tell us about your complaint, we will acknowledge your complaint promptly and do our best to resolve it quickly and fairly.  You can contact our Complaints Officer Scott Carlisle at Cambridge Insurance Brokers on (08) 9248 7944 or put your complaint in writing and send it to us at PO Box 2650 Malaga WA 6944;

2.          If we cannot reach a satisfactory resolution within 30 days, you can raise your concerns with the Australian Financial Complaints Authority (AFCA), which in an ASIC-approved external dispute resolution facility responsible for providing fair and independent complaints resolution services which are free to consumers, of which Cambridge Insurance Brokers is a member. You can contact AFCA on 1800 931 678 or via email at info@afca.org.au. The address for AFCA is GPO Box 3, Melbourne, Victoria, 3000 and website: www.afca.org.au.

We are also a Principal Member of the National Insurance Brokers Association (NIBA) and subscriber to the Insurance Brokers Code of Practice (the Code) which applies to our general insurance broking services. 

The Code has been developed by NIBA as part of a national self-regulatory scheme and is intended to promote and maintain high levels of professionalism and integrity in insurance broking, with higher standards for education and client service levels than those that are required by law. 

We are bound by the standards of the Code, which is monitored and enforced by a Code Compliance Committee.  If you do not feel our services have met the requirements of the Code, you can report the matter to the Code Compliance Committee here.

General Advice Warning
The information contained within the website is of a general nature only. Whilst every care has been taken to ensure the accuracy of the material, Cambridge Insurance Brokers Pty Ltd & Surefire Insurance Brokers Pty Ltd will bear no responsibility or liability for any action taken by any party on the purported basis of information contained herein. Users should satisfy themselves of the appropriateness of the information to their relevant circumstances before taking any action.

Third Party Links
This website contains links to third party sites.  Cambridge Insurance Brokers & Surefire Insurance Brokers makes no warranties or representations regarding the condition or the content of those sites, and do not indicate any endorsement or approval of those sites, their information handling practices or the products and/or services provided on them. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of the information at those sites. Cambridge Insurance Brokers & Surefire Insurance Brokers shall not be held liable for any incident or consequential damages resulting from use of the material.